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Refund and Cancellation Policy

Our Refund Policy:

In order to provide our clients with the best service and customer experience, We have created an understanding cancellation and refund policy.

We organize each project by breaking down work into stages.

Every project begins by conducting a complete investigation and creating an outline of the work plan. This document is created to ensure the parties involved have a thorough knowledge of the required tasks and to reduce the risk of cancellations, reversals, or disagreements.

Since there is a time commitment in achieving each milestone and finishing every section, refunds may not be feasible for work that has already been completed.

If an end of a project is on a mutual basis, the client will be in control over all completed work, and any payments for future development will be null and void. Any advance payment made against this assignment could be adjusted to the work done so far till the mutual exit of the project.

There is no refund for payments after the client has approved mock-ups and we enter the design part of the design.

There is no partial refund for projects midway through a crucial phase. There is no cancellation policy for the services that our company’s marketing department has provided on special occasions. These offers last only a limited amount of time and cannot be cancelled.

SEO or digital marketing services aren’t refundable; however, clients can cancel their subscriptions by giving written notice at least 30 days before the date.

We cannot offer refunds for deposits or payments made if projects are abandoned or remain dormant for more than 30 calendar days.

We cannot offer refund for advance deposit or payments made for booking of an artist if client cancel the booking.

Our Cancellation Policy:

Client satisfaction lies at the core of our services and we ensure that in every possible way. At JSM Digital Marketing, even our cancellation and refund policy of digital marketing services are very transparent and different for each service we offer.

How is the cancellation procedure?

  1. Send us your cancellation request by telephone, email or fax
  2. It will be collected at our accounts and billing department
  3. You will receive a confirmation reply from us. Until then, the request will remain invalid
  4. The email we send in reply will be considered proof of canceling the service

Note: Clients need to place their cancellation request within 12 hours of placing the order. BlueLight Media will only accept it when the project has not been started yet.